Returns & Refund Policy

At Ashley Classics & Retros, we want you to buy with confidence. We understand that purchasing parts for classic and retro vehicles can sometimes be challenging, and we aim to make the returns process as straightforward as possible while remaining fair to both our customers and our business.

This policy applies to purchases made through our website.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

If goods are faulty, not as described or not fit for purpose, you may have additional legal rights beyond those described in this policy.

If you change your mind after receiving your order, you may return most unused items within 30 calendar days of delivery.

To qualify for a return, items must:

• be unused where applicable;
• be in the same condition in which they were supplied;
• include all original packaging, accessories and documentation where possible;
• be adequately packaged to prevent damage during return transit;
• be accompanied by proof of purchase.

Once the returned item has been inspected and approved, a refund will be issued to your original payment method.

Where an item is returned because it is no longer wanted or was ordered in error, the customer is responsible for the cost of return postage.

We recommend using a tracked and insured postal service, as customers remain responsible for returned goods until they are received by Ashley Classics & Retros.

If your order arrives damaged, faulty, incomplete, or different from the item ordered, please contact us as soon as possible and, where practical, within 48 hours of delivery.

Please include:

• your order number;
• a description of the issue;
• photographs of the item;
• photographs of the packaging if transit damage is suspected.

Where we confirm that an item is faulty, damaged in transit or supplied incorrectly, we will provide an appropriate remedy in line with your statutory rights. Depending on the circumstances, this may include a replacement, repair, refund or reimbursement of reasonable return postage costs.

Many of the products we sell are used classic vehicle components. Used parts may display:

• age-related wear;
• cosmetic imperfections;
• surface corrosion;
• fading;
• previous repair marks.

These characteristics will be described and/or shown in the product listing wherever reasonably possible and do not, by themselves, constitute a fault.

Product photographs form part of the item description. Customers are encouraged to review all photographs carefully before purchasing.

It is the customer's responsibility to ensure that a part is suitable for their vehicle before ordering.

Classic vehicles often underwent specification changes during production, and similar models may use different components.

If you are unsure, please contact Ashley Classics & Retros before placing your order. We are happy to assist wherever possible.

Returns due to ordering the wrong item or incorrect compatibility are accepted under this policy, provided the item meets the return conditions. Return postage in these cases is the responsibility of the customer.

Unless faulty or supplied incorrectly, we cannot normally accept returns of:

• special-order items;
• bespoke or custom-made products;
• items that have been modified or altered after delivery;
• items that have been installed, painted, machined or otherwise used;
• items damaged due to incorrect installation or misuse.

Electrical and electronic components should be installed by a suitably qualified person.

Before installation, customers should inspect the item carefully.

Electrical components that have been incorrectly installed, modified or damaged after delivery cannot be accepted for return unless the fault was present when supplied.

Ashley Classics & Retros strongly recommends that all parts are installed by a suitably qualified and reputable mechanic.

We cannot accept responsibility for:

• incorrect installation;
• poor workmanship;
• incorrect diagnosis;
• damage caused during fitting;
• damage caused by incompatible components.

Approved refunds will normally be processed to the original payment method.

Refund processing times may vary depending on your payment provider but are typically completed within 5–10 working days after the returned goods have been inspected.

Original delivery charges may only be refunded where required by law or where the return is due to our error or a faulty item.

Where stock is available, we may offer an exchange instead of a refund.

If an exchange cannot be provided, a refund will be issued in accordance with this policy.

Before returning any item, please contact us so we can authorise the return and provide the correct return instructions.

Please include:

• your name;
• order number;
• reason for return;
• photographs where relevant.

Returns sent without prior contact may experience delays while we identify the sender.

Customers outside the United Kingdom are responsible for arranging return shipping unless the item is faulty or supplied incorrectly.

Any customs duties, import charges or taxes incurred when returning goods are the responsibility of the customer unless otherwise agreed.

Ashley Classics & Retros
Trading Name of Laurence Dowds

• Email: [email protected]
• Telephone: 07717 095462
• Website: www.ashleyclassics.co.uk

We aim to respond to all return enquiries as quickly as possible and will work with you to resolve any issues fairly and efficiently.